Terms & Conditions

Terms & Conditions

– The hotel check-in time is 1400 hours and check-out time is 1200 hours.

– For arrivals at the hotel prior to 0700 hours, the reservation needs to be made and held from the previous night and is subject to availability.

– For late check-out, a request may be made to the hotel and is subject to availability.

– The credit card guarantee will ensure that your reservation is held on a definite basis, up to your actual time of check-in, on the day of reservation.

– Prices are subject to change without notice.

– Goods & Services Tax applicable will be as per the Government of India regulations.

– Any increase in government levies will be extra.

– A child below 6 years is complimentary on rooms without an extra bed.

– Children between 6-12 years of age would be charged an extra Child rate.

– Children above 12 years of age would be considered as adults and an extra adult rate would be applicable.

– Maximum 3 Adults or 2 Adults with two children below 12 years would be allowed per room.

– A maximum of one extra rollaway bed or one mattress would be permitted per room.

– Please note the compulsory gala dinner charges as below:

Christmas Eve (24 December) Gala Dinner per adult: INR 4500
Christmas Eve (24 December) Gala Dinner per child: INR 2250 (from 6 to 12 years old)
New Years Eve (31 December) Gala Dinner per adult: INR 5000
New Years Eve (31 December) Gala Dinner per child: INR 2500 (from 6 to 12 years old)

 

Cancellation Policy

– Full refund in case you cancel at least 7 days before arrival.

– No refund in case of cancellation within 7 days or for No show.

– NON-REFUNDABLE CANCELLATION POLICY will be Applicable for all Booking Stay period from 23rd December      2021 till 2nd January 2022.  

– In case of a refund, bank transaction charges will be deducted above cancellation charges.

– In the case of credit card transactions, a refund will be done only to the same credit card.

– It is mandatory for any Non-Resident Indians/Foreigners to produce their passports at check-in.

 

Credit Card Bookings Terms & Conditions 

– The credit card used to make the booking is necessary to be produced at the time of Check-in. For a guest making a booking for another person using own Credit Card:

– If the Credit Cardholder is not one of the guests staying at the hotel, then a copy of the credit card (both front and back), self-attested by the credit card holder should be produced at the time of Check-in.

– In addition to the above, it is also required to produce a letter, duly signed by the credit card holder, authorizing the use of the credit card for the booking of the room.

– The letter should mention the names of the guests, date of travel, property and room type.

– This letter, along with the self-attested copy of the credit card will have to be submitted at the Check-in desk.

– At the time of submitting the credit card copy, please ensure that the CVV number on it is blacked out. (CVV Number is a three-digit number at the reverse side of the credit card, at the end of the signature panel).

– In case the above documents are not produced by the guests, Hotel reserves the right to deny the reservation. In such a case no refund (except for the taxes) will be given to the guest.

– In the case of erroneous/inadequate/ misleading information given while booking, Hotel reserves the right to cancel the booking without any intimation. Guests are required to carry a valid identity proof and produce the same at check-in.

 

Payment Terms

– The hotel check-in time is 1400 hours and check-out time is 1200 hours.

– For arrivals at the hotel prior to 0700 hours, the reservation needs to be made and held from the previous night and is subject to availability. 

– For late check-out, a request may be made to the hotel and is subject to availability. 

– The credit card guarantee will ensure that your reservation is held on a definite basis, up to your actual time of check-in, on the day of reservation. 

– Prices are subject to change without notice. 

– Goods & Services Tax applicable will be as per the Government of India regulations. 

– Any increase in government levies will be extra. 

– A child below 6 years is complimentary on rooms without an extra bed. 

– Children between 6-12 years of age would be charged an extra Child rate. 

– Children above 12 years of age would be considered as adults and an extra adult rate would be applicable.

– Maximum 3 Adults or 2 Adults with two children below 12 years would be allowed per room. 

– A maximum of one extra rollaway bed or one mattress would be permitted per room. 

 

 Please note the compulsory gala dinner charges as below:

Christmas Eve (24 December) Gala Dinner per adult: INR 4500
Christmas Eve (24 December) Gala Dinner per child: INR 2250 (from 6 to 12 years old)
New Years Eve (31 December) Gala Dinner per adult: INR 5000
New Years Eve (31 December) Gala Dinner per child: INR 2500 (from 6 to 12 years old)

 

Cancellation Policy

– Full refund in case you cancel at least 7 days before arrival. 

– No refund in case of cancellation within 7 days or for No show. 

– NON-REFUNDABLE CANCELLATION POLICY will be Applicable for all Booking Stay period from 23rd December      2021 till 2nd January 2022.  

– In case of a refund, bank transaction charges will be deducted above cancellation charges. 

– In the case of credit card transactions, a refund will be done only to the same credit card.

– It is mandatory for any Non-Resident Indians/Foreigners to produce their passport at check-in. 

 

Credit Card Bookings Terms & Conditions 

– The credit card used to make the booking is necessary to be produced at the time of Check-in. For a guest making a booking for another person using own Credit Card: 

– If the Credit Cardholder is not one of the guests staying at the hotel, then a copy of the credit card (both front and back), self-attested by the credit card holder should be produced at the time of Check-in. 

– In addition to the above, it is also required to produce a letter, duly signed by the credit card holder, authorizing the use of the credit card for the booking of the room. 

– The letter should mention the names of the guests, date of travel, property and room type. 

– This letter, along with the self-attested copy of the credit card will have to be submitted at the check-in desk. 

– At the time of submitting the credit card copy, please ensure that the CVV number on it is blacked out. (CVV Number is a three-digit number at the reverse side of the credit card, at the end of the signature panel). 

– In case the above documents are not produced by the guests, Hotel reserves the right to deny the reservation. In such a case no refund (except for the taxes) will be given to the guest. 

– In the case of erroneous/inadequate/ misleading information given while booking, Hotel reserves the right to cancel the booking without any intimation. Guests are required to carry a valid identity proof and produce the same at check-in.